RETURN & REFUND POLICY
Stock Return Policy
Items are returnable or exchangable within 72 hours upon receiving, if customer wants to return or exchange the item, please make sure that it complies with our policy below:
Important Notes :
- Customers need to cover the return and replacement shipping fees.
- Items must be return in the original packaging include taps, tag, carton or boxes. Any of these missing, the return request will not be entertained.
- If the request for returning is later than 3 days, we will not entertain it.
- If the item is not posted to us back within 3 days from the date of receiving, we will not entertain it.
- Damaged item only can be replaced with same item & same color. It is not allowed to replace with other color or design.
- We hope our customers would understand that we are running a low profit margin scheme in order to provide a competitive product pricing. Therefore we will not cover the shipping fees for the return and replacement items.
- All refund will be credited into your account for future purchase if there is no more same stock
Returnable/Exchangable Section
Items that are terribly damage or stained.
Non-Returnable/Non-Exchangable Section
- Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.
- Damage after usage by buyers
- Cannot fit into the clothes, don't like the clothes, bags
- Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)
- Return or exchange are not allowed If size measurement differs about 1-3cm only.
- Buyers who did not inform us regarding the reason for exhange and post the item back directly will not be entertained.
- Sold Out Items are not available for exchange.
Please return your purchase to the following address:
JC VENTURE MARKETING
NO.11, Lorong Molek 1, Bagan ajam,
13000 Butterworth,
Pulau Pinang.
Please contact us at [email protected] or whatsapp 013-4885118 if you have any questions or doubts.