Items are returnable or exchangable within 72 hours upon receiving, if customer wants to return or exchange the item, please make sure that it complies with our policy below:
Important Notes :
- Customers need to cover the return and replacement shipping fees.
-Items must be return in the original packaging include taps, tag, carton or boxes. Any of these missing, the return request will not be entertained.
-If the request for returning is later than 3 days, we will not entertain it.
-If the item is not posted to us back within 3 days from the date of receiving, we will not entertain it.
-Damaged item only can be replaced with same item & same color. It is not allowed to replace with other color or design.
-We hope our customers would understand that we are running a low profit margin scheme in order to provide a competitive product pricing. Therefore we will not cover the shipping fees for the return and replacement items.
-All refund will be credited into your account for future purchase if there is no more same stock
Returnable/Exchangable Section
Items that are terribly damage or stained.
Non-Returnable/Non-Exchangable Section
-Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.
-Damage after usage by buyers
-Cannot fit into the clothes, don't like the clothes,bags
-Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)
-Return or exchange are not allowed If size measurement differs about 1-3cm only.
-Buyers who did not inform us regarding the reason for exhange and post the item back directly will not be entertained.
-Sold Out Items are not available for exchange.
Please return your purchase to the following address:
JC VENTURE MARKETING
NO.11 , Lorong Molek 1 , Bagan ajam ,
13000 Butterworth ,
Pulau Pinang.
Please contact us at sales@i-borong.my or whatsapp 013-4885118 if you have any questions or doubts.
